Privacy Policy

Your privacy matters to MEZ Crafts Estonia OÜ, and we follow all applicable laws and regulations regarding any personal data we may collect when you visit our website soffiecrafts.com. By using our website, you agree that we collect and use your data in accordance with this privacy policy.

This privacy policy explains what data we collect, how we use it, and what rights you have to protect your data. The policy applies only to our website and its visitors, and does not apply to data collected through other channels.

Your data controller is MEZ Crafts Estonia OÜ

  • Company registry number: 12866779
  • Email: info@mezcraftsest.com
  • Phone: 6306759

We collect and process information in accordance with the European Union’s General Data Protection Regulation (GDPR), which entered into force on 25 May 2018.

Data collection and use

What data we collect

The information we collect includes both the data you knowingly and actively share with us when using our services or campaigns, and the data your devices send when accessing our products and services.

The data we collect includes information you have knowingly shared with us when using our services or campaigns, and information your devices automatically send to us.

Your personal data may reach us in the following ways:

  • When you contact us by phone, email, or online chat
  • When you browse the soffiecrafts.com website
  • When you submit personal data about another person
  • When you comment, like or share a post on our social-media accounts
  • When you join our newsletter

Types of data collected

Personal data

We only ask for personal information when it is necessary to provide a service to you. When contacting us or visiting our website, you may share the following:

  • First and last name
  • Email address
  • Postal address, country, county, city
  • Phone number
  • The conversation history between us
  • Information about your web browser and IP address

Log files

Our website soffiecrafts.com keeps log files about its visitors. The collected information may include:

  • Device type
  • Internet Protocol (IP) address
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time of the visit
  • Entry and exit pages, and the number of clicks made on the site

Log file information is used to analyse trends, administer the site, track visitors’ activity and collect demographic information. The data is not intended to and cannot be used to personally identify a visitor.

Cookies

Like most websites, soffiecrafts.com uses “cookies”. A cookie is essentially a text file that is saved to the user’s device when visiting the website. Cookies are used to set and remember preferences, regional settings, service choices and more.

You can disable cookies in your browser settings if you wish, but doing so may interfere with the service you receive.

Cookies are split into persistent and session cookies. Persistent cookies remain on your computer or mobile device even after you close your browser or computer. Session cookies are deleted immediately after the browser is closed.

Cookies are categorised by purpose:

Necessary cookies. Session cookies whose purpose is to enable you to use the services offered on our site. These help authenticate users and prevent malicious use of accounts. Without them we cannot provide the services you request.

Notification cookies. These detect whether users have accepted cookie use on the site.

Functionality cookies. These allow your browser to remember choices you make on the site, such as your login details or language preference. Their purpose is to provide a more personal experience and to avoid having to re-enter preferences.

How we use the data

We may use the information we collect for various purposes, including:

  • To maintain, administer, develop, personalise and expand our website
  • To collect statistics so we can offer better services and/or offers and understand and analyse visitor behaviour
  • To identify you by phone, message or email
  • To send you information and request feedback about our services
  • To prevent fraud and protect our website
  • To allow us to stay in touch with you via social-media accounts
  • To read conversation history so we can give relevant advice faster
  • To improve the quality of our service and offer more efficient browsing solutions
  • To develop new products and services, or improve their functionality
  • To simplify and speed up our interactions when you contact us
  • For other purposes, such as data analysis, trend research, and evaluating the effectiveness of our marketing campaigns.

Cases where we may share your data

  • We may share or transfer your personal data in connection with a change of ownership, merger, asset sale, financing or acquisition of our company. We will notify you about the transfer of your data and if other privacy-policy terms will apply.
  • We may share your data with our partner companies, requiring them to comply with this privacy policy. Partner companies include our parent and subsidiary companies, joint-venture partners or companies we own.
  • We may share your data with our business partners to offer you certain products, services or campaigns.
  • With your consent, we may disclose your personal data for any other purpose.
  • We are required to disclose your personal data when required by law. In good faith, we may also disclose your data to comply with a legal obligation, protect our rights or property, prevent or detect possible violations related to the use of our service, and ensure the safety of service users.

Retention of your personal data

The company retains your personal data only for as long as necessary for the purposes set out in this privacy policy. We retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to keep your data to comply with applicable laws), to resolve disputes, and to enforce our legal agreements and policies.

The company also retains log files for internal analysis purposes. Log files are usually kept for a shorter period, unless the data is used to strengthen security or improve the functionality of our service, or unless we are required by law to retain them for longer.

Your rights to protect your data

You always have the right not to share your data with us, knowing that this may affect your experience on our website. If you choose not to share your data, we will not treat you any less favourably for it. If you do provide us with personal information, you understand that we collect, store, use and disclose it in accordance with this privacy policy. You have the right to request details of the data we hold about you.

When we receive personal data about you from a third party, we protect it in accordance with this privacy policy and the law of the Republic of Estonia. If you share third-party data, you confirm that you have the right and permission to do so.

Even if you have previously consented to sharing your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to opt out of communication with us and to ask us to remove your data from our databases. From time to time we may also ask for information to verify your identity. If you find that the data we hold about you is inaccurate, outdated, incomplete, irrelevant or misleading, please contact us by email at info@mezcraftsest.com or by phone at 6306759. We will do everything within our power to correct inaccurate, incomplete, misleading or outdated information.

If you believe we have violated an applicable data-protection law and wish to file a complaint, please contact us using the contact details in this document and share all details about the violation. We will investigate your complaint promptly and respond to you in writing, presenting the findings of the investigation and the steps we will take to resolve your complaint. You also have the right to contact the regulatory or data-protection authority.

GDPR data-protection rights

We want to make sure you are aware of all your data-protection rights. Every visitor is entitled to the following:

  • Right of access — you have the right to request copies of your personal data.
  • Right to rectification — you have the right to request that we correct any data you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
  • Right to erasure — under certain conditions, you have the right to request the erasure of your personal data.
  • Right to restrict processing — under certain conditions, you have the right to request that we restrict the processing of your personal data.
  • Right to object to processing — under certain conditions, you have the right to object to our processing of your personal data.
  • Right to data portability — under certain conditions, you have the right to request that we transfer the data we have collected to a third party, or directly to you.

The security of your data

The security of your personal data is important to us, but please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we do our utmost to protect your data, we cannot guarantee its absolute security.

MEZ Crafts Estonia OÜ takes all reasonably necessary steps to ensure that your data is handled securely and in accordance with this privacy policy and the laws of the Republic of Estonia. Your data is not transferred to any organisation or country unless there is a sound reason to do so and the security of your data is ensured.

Links to other websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly recommend reviewing the privacy policy of every site you visit.

We have no control over third-party sites and accept no responsibility for their content, privacy policies, services, or anything else.

Privacy-policy updates

We reserve the right to make changes to this privacy-policy document when necessary. When the privacy policy is updated, we will update the “last modified” date at the bottom of the document. If you continue to visit and use our website after the privacy policy has been updated, we treat this as your tacit agreement to the changes.

Last modified 19/05/2026

Contact details

MEZ CRAFTS ESTONIA OÜ
Reg. no. 12866779
Urda tee 2/2,
Jälgimäe village, 76404,
Saku parish, Harjumaa

  • Phone: +372 630 6759
  • Email: info@mezcraftsest.com